Our Policies
Clear, upfront terms — so there are no surprises on ride day. Reservations are confirmed once full payment is received by the company.
Reservations & Waiting
Trip reservations are only confirmed once the full payment is made by the client and received by the company.
All trips at pickup have a 15-minute grace period at no charge in case of a delay. After the grace period expires, waiting time is charged at $0.85/minute per sedan, $1.00/minute per SUV, and $1.25/minute per First Class SUV.
All domestic airport pickups receive a 30-minute grace period; international pickups receive a 60-minute grace period after flight arrival (arrival time as shown on Google). After that, applicable wait charges apply.
All reservations are paid in advance and can be canceled 24 hours prior to the trip for a full refund.
All credit card reservations must be made at least 2 weeks prior to the trip.
Changes less than 12 hours prior to the trip are charged according to the nature of the modifications and must be paid before the trip begins.
It is the client's responsibility to advise of any changes to the booking. Failure to communicate updates results in applicable charges as per the trip modifications.
Tolls, parking, booking, and car seat fees are invoiced separately and are not included in trip prices.
Hourly Trips
Minimum booking: 2 hours.
Maximum mileage allotment: 15 miles per hour (additional mileage billed per mile).
Hourly rate: Luxury Sedan $65/hr · Luxury SUV $72/hr · First Class SUV $75/hr. (Granularity & booking fees are added to the hourly rate.)
Different drop-off city: if a booking ends in a different city from the pickup location, the customer is charged for the additional time it takes the driver to return. Mileage is included in the total payout if the drop-off address differs from the pickup address.
Exceeding allotted time: if you go over your allotted time, please notify Narjes Transit for appropriate billing.
The system calculates the hourly rate automatically from base to base.
Cancellations under 12 hours' notice are subject to a charge of up to 100%.
Cancellation Policy
Credit card reservations made less than a week before the trip require proof of identification matching the credit card used for payment. Any irregularity on the client's part results in immediate trip cancellation.
Cancellations 24+ hours prior to the trip: full refund initiated at the time of cancellation. Hourly trips canceled before the 24-hour window are subject to a 100% charge.
Cancellations 4–12 hours prior to the trip: subject to a 40% charge, with a partial refund initiated at the time of cancellation. This does not apply to hourly trips.
Cancellations 4 hours or less prior to the trip are non-refundable.
Questions?
If you have any questions, comments, or requests regarding these policies, contact us using the details on our site — we're happy to clarify before you book.